ITIL® 4 Foundation
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Course Overview

The ITIL® 4 Foundation course offers an in-depth understanding of the ITIL® framework, its key concepts, principles, and practices. You will learn how to align IT services with business objectives, improve service delivery, and enhance customer satisfaction. Through practical examples, case studies, and interactive exercises, you will gain the necessary expertise to navigate the complexities of IT service management and contribute to organizational success.

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ITIL® 4 Foundation
Key Features Course Content Course Fees Projects Certification Testimonials FAQs
Course Overview
  • Comprehensive curriculum covering the ITIL® 4 Foundation syllabus.
  • Interactive sessions delivered by industry experts with real-world experience.
  • Hands-on exercises and case studies to reinforce learning.
  • Access to study materials, including official ITIL® 4 publications.
  • Practical guidance on implementing ITIL® practices in diverse organizational contexts.
  • Mock exams and quizzes to assess your progress and readiness for the certification exam.
  • Flexible learning options, including self-paced online and instructor-led virtual classes.
  • Post-training support and guidance for exam preparation.

ITIL® 4 Foundation Content

Overview of IT service management and the evolution of ITIL®. Key concepts, principles, and components of the ITIL® 4 framework.

Understanding the components, activities, and inputs/outputs of the SVS. The four dimensions of service management: organizations and people, information and technology, partners and suppliers, and value streams and processes.

Detailed exploration of the ITIL® Service Value Chain and its stages. Value chain activities and their interconnections in delivering value to customers.

Overview of 15 ITIL® practices, including service management, change control, incident management, problem management, and more. Application of ITIL® practices in different service management scenarios.

Service level management, service catalog management, availability management, and capacity management. Relationship between incident management and problem management. Continual improvement and its role in service management.
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    ITIL® 4 Foundation Projects

    Identify an opportunity for service improvement in your organization.
    Apply ITIL® 4 principles and practices to plan and implement the improvement initiative.
    Evaluate the outcomes and measure the impact on service delivery and customer satisfaction.

    Analyze the existing change management process in your organization.
    Identify areas for improvement and apply ITIL® 4 guidelines to enhance the process.
    Implement the enhanced process and measure its effectiveness in managing changes.

    Assess the current incident management process in your organization.
    Develop a plan to optimize the process using ITIL® 4 practices.
    Monitor and evaluate the improved incident management process in action.

    Develop a comprehensive SLA for a specific IT service in your organization.
    Align the SLA with business objectives and customer requirements.
    Monitor and manage SLA compliance and make necessary improvements.

    Analyze the performance of the service desk in your organization.
    Identify bottlenecks and areas for improvement.
    Implement changes and measure the impact on service desk efficiency and customer satisfaction.

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    Corporate Training
    • 36 hours of instructor-led online training
    • Flexibility to choose classes
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    All Our Programs Include

    This training course is designed to help you clear the Cloudera Spark and Hadoop Developer Certification (CCA175) exams.

    Real-world projects from industry experts

    With real world projects and immersive content built in partnership with top tier companies, you’ll master the tech skills companies want.

    Technical mentor support support

    With real world projects and immersive content built in partnership with top tier companies, you’ll master the tech skills companies want.

    Personal career coach and career services

    With real world projects and immersive content built in partnership with top tier companies, you’ll master the tech skills companies want.

    Flexible learning program

    With real world projects and immersive content built in partnership with top tier companies, you’ll master the tech skills companies want.

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    ITIL® 4 Foundation Certification

    Student Reviews
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    FAQ’s

    Yes, ITIL® 4 Foundation is designed for beginners and provides a comprehensive introduction to IT service management principles and practices.

    The ITIL® 4 Foundation certification exam is a multiple-choice exam consisting of 40 questions. The passing score is 65% (26 correct answers).

    Yes, it is possible to self-study and directly book the ITIL® 4 Foundation exam. However, attending a training course is highly recommended to ensure thorough understanding and preparation.

    The duration of the ITIL® 4 Foundation training may vary depending on the delivery mode. Typically, it ranges from 2 to 3 days of classroom or virtual instructor-led training.

    Yes, the ITIL® 4 Foundation certification is globally recognized as the entry-level qualification in IT service management.

    Yes, the ITIL® 4 framework is scalable and can be applied in organizations of all sizes, from small businesses to large enterprises.

    There are no prerequisites for the ITIL® 4 Foundation course. It is open to anyone interested in IT service management.

    Yes, ITIL® 4 Foundation is a prerequisite for advanced ITIL® certifications such as ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader.

    Access to course materials and resources may vary depending on the training provider. Some providers offer post-training resources and support.

    Yes, the ITIL® 4 Foundation certification is highly regarded in the IT industry and can enhance your career prospects, opening up opportunities in IT service management roles.

    The ITIL® 4 Foundation certification does not expire. Once you are certified, you hold the credential indefinitely.

    Yes, you can retake the ITIL® 4 Foundation exam. However, there may be a waiting period and an additional fee for each retake.

    The ITIL® 4 Foundation certification does not have renewal requirements. Once certified, you maintain the certification for life.

    Yes, the ITIL® 4 Foundation course is available in various formats, including online self-paced learning and instructor-led virtual classes.

    Yes, the ITIL® 4 Foundation course can be customized to meet the specific needs of organizations for corporate training programs.

    Yes, the ITIL® 4 Foundation certification is widely recognized and valued by employers as evidence of foundational knowledge in IT service management.

    Yes, the ITIL® 4 Foundation course is suitable for professionals from both technical and non-technical backgrounds who are interested in IT service management.

    Many training providers offer additional study materials, practice exams, and guidance for exam preparation as part of their post-training support.

    Yes, there are transition options available for individuals who hold previous versions of the ITIL® certification to upgrade to ITIL® 4.

    ITIL® 4 Foundation certified professionals can pursue various roles in IT service management, such as service desk analyst, IT service manager, IT project manager, and IT consultant. The certification provides a strong foundation for career growth in IT service management.

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