Welcome to the ITIL® 4 Specialist: Create, Deliver and Support course! Enhance your knowledge and skills in creating, delivering, and supporting IT-enabled products and services with the latest ITIL® 4 framework. This comprehensive training program will equip you with the necessary tools and techniques to effectively manage the value stream, optimize resources, and drive continual service improvement. Join us and take your IT service management career to new heights!
The ITIL® 4 Specialist: Create, Deliver and Support course is designed to provide you with a deep understanding of the concepts, principles, and practices related to creating, delivering, and supporting IT-enabled products and services. You will learn how to align IT services with business requirements, manage service delivery processes, and ensure efficient and effective service operation. Through interactive lectures, real-world case studies, and hands-on exercises, you will gain practical insights into managing the entire service lifecycle.
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Identify service offerings and define service catalog structure Develop service catalog templates and populate with service details Establish governance processes for managing the service catalog
Analyze incident data to identify recurring problems Establish problem management procedures and workflows Coordinate with relevant stakeholders to implement permanent solutions
Define key performance indicators (KPIs) for IT services Design and implement a dashboard to track and report KPIs Use data visualization techniques to present performance metrics effectively
Assess risks and dependencies associated with the software upgrade Develop a comprehensive transition plan with detailed timelines and milestones Coordinate with stakeholders to ensure a smooth transition with minimal disruption
Identify knowledge sources and repositories within the organization Design and implement a knowledge management system to capture and share service-related information Define processes for knowledge creation, validation, and utilization
This training course is designed to help you clear the Cloudera Spark and Hadoop Developer Certification (CCA175) exams.
With real world projects and immersive content built in partnership with top tier companies, you’ll master the tech skills companies want.
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