Welcome to the ITIL® 4 Specialist: Drive Stakeholder Value course page. This comprehensive training program is designed to equip you with the knowledge and skills needed to effectively drive stakeholder value in a modern service organization. Through a combination of theoretical concepts, practical exercises, and real-world case studies, you will learn how to create positive stakeholder experiences and enhance the value of your services.
The ITIL® 4 Specialist: Drive Stakeholder Value course focuses on the importance of customer and stakeholder engagement in delivering successful service outcomes. You will explore various strategies and techniques for fostering stakeholder relationships, understanding their needs and expectations, and aligning your services to meet those requirements. By mastering these skills, you will be able to drive customer satisfaction, loyalty, and business growth.
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Develop a comprehensive stakeholder engagement plan for a specific service offering.
Analyze customer feedback and identify areas for improving customer satisfaction.
Design a new service and develop SLAs based on stakeholder requirements.
Create a portfolio of service offerings with clear value propositions for different stakeholder groups.
Identify and implement a process improvement initiative based on stakeholder feedback.
This training course is designed to help you clear the Cloudera Spark and Hadoop Developer Certification (CCA175) exams.
With real world projects and immersive content built in partnership with top tier companies, you’ll master the tech skills companies want.
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