ITIL® 4 Strategist-Direct, Plan, and Improve
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Course Overview

The ITIL® 4 Strategist: Direct, Plan, and Improve course focuses on the key concepts and principles of directing, planning, and improving IT services in alignment with business objectives. Through interactive sessions, case studies, and practical exercises, you will learn how to create a strategic approach to service management, establish governance frameworks, and drive organizational change. By the end of the course, you will be equipped with the skills to lead and implement improvements that deliver tangible value to your organization.

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ITIL® 4 Strategist-Direct, Plan, and Improve
ITIL® 4 Strategist-Direct, Plan, and Improve Content

Overview of the ITIL® 4 Strategist module Key concepts and guiding principles Value streams and practices

GRC frameworks and principles Risk management strategies Compliance considerations

Strategic planning and execution Setting objectives and defining outcomes Performance measurement and reporting

The Continual Improvement Model (CIM) Establishing a culture of continual improvement Measurement and metrics for improvement

Effective communication strategies Stakeholder management and engagement Change management principles and techniques

Designing measurement frameworks Key performance indicators (KPIs) and metrics Reporting and visualization techniques

Identifying and managing risks Value stream mapping for process improvement Identifying value opportunities

Exam format and structure Sample questions and mock exam Tips for exam success
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    ITIL® 4 Strategist-Direct, Plan, and Improve Projects

    Analyzing current service performance
    Identifying improvement opportunities
    Creating a comprehensive service improvement plan

    Designing governance structures
    Defining roles and responsibilities
    Implementing governance processes

    Assessing change impact and risk
    Developing change management strategies
    Executing and evaluating changes

    Designing performance measurement frameworks
    Collecting and analyzing performance data
    Developing actionable insights for improvement

    Assessing organizational readiness for change
    Developing change management plans
    Engaging stakeholders and managing resistance

    Big Data Hadoop Course Fee

    Preffered

    Online Classroom

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    Corporate Training
    • 36 hours of instructor-led online training
    • Flexibility to choose classes
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    All Our Programs Include

    This training course is designed to help you clear the Cloudera Spark and Hadoop Developer Certification (CCA175) exams.

    Real-world projects from industry experts

    With real world projects and immersive content built in partnership with top tier companies, you’ll master the tech skills companies want.

    Technical mentor support support

    With real world projects and immersive content built in partnership with top tier companies, you’ll master the tech skills companies want.

    Personal career coach and career services

    With real world projects and immersive content built in partnership with top tier companies, you’ll master the tech skills companies want.

    Flexible learning program

    With real world projects and immersive content built in partnership with top tier companies, you’ll master the tech skills companies want.

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    ITIL® 4 Strategist-Direct, Plan, and Improve Certification

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    FAQ’s

    The ITIL® 4 Foundation certification is a prerequisite for this course.

    Yes, the certification is recognized and valued globally in the field of IT service management.

    Yes, we offer both classroom-based and online training options to suit your preferences and schedule.

    The course is typically conducted over a duration of three days.

    The exam consists of multiple-choice questions and is conducted online.

    Yes, the certification exam is included in the training program.

    The passing score for the exam is 70%.

    Yes, you can retake the exam. There is no limitation on the number of attempts.

    No, the certification does not have an expiration date. Once certified, you hold the certification for life.

    The course includes exam preparation guidance and practice questions to help you prepare for the certification exam.

    The certification opens up opportunities in roles such as IT service manager, service delivery manager, IT consultant, and IT process improvement specialist.

    Yes, the principles and practices taught in the course are applicable to IT service management across various industries.

    Yes, the course content is regularly updated to align with the latest ITIL® 4 framework.

    No, there are no specific prerequisites for maintaining the certification.

    Yes, you will have access to downloadable course materials even after completing the training.

    Yes, we offer group discounts for organizations or teams. Please contact our support team for more information.

    Yes, we provide post-training support through email or online discussion forums.

    Cancellation and rescheduling policies may vary. Please refer to our terms and conditions or contact our support team for more details.

    We offer flexible payment options and occasional discounts. Please contact our support team to discuss financial assistance options.

    You can enroll in the course by visiting our website and following the enrollment instructions provided.

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